Chapter 11 - Systems Development and Project Management

1.Explain the triple constraint and its importance in project management:

The triple constraint refers to the assessment and making time, scope and cost of project changes. The value to project management is that it helps a person to comprehend on how resources are to be assigned in bigger view.



2.Describe the two primary diagrams most frequently used in project planning:

Two primary diagrams that are frequently used include a PERT chart which shows the tasks and relationships of a project. The PERT chart comprises of two things: a dependency and a critical path. The other diagram is a Gantt chart where it is a chart that shows when each task is due to completed. The names of tasks are placed on the vertical side of the chart and the time in which the task is to be completed is placed horizontally.






3.Identify the three primary areas a project manager must focus on managing to ensure success:

When ensuring success a project manager must focus on:
• Managing People
• Managing Communications
• Managing Change

4.Outline 2 reasons why projects fail and two reasons why projects succeed:
Below is a table that I created which illustrates the reasons as to why projects either succeed or fail.



Baltzan, Phillips, Lynch, Blakey. 2010. Business Driven Information Systems. McGraw Hill. Sydney, Australia.

Model Advisor. 2003-2007. Minute Man (Pert Chart). http://www.modeladvisor.com/general_use/ms_office_tools/project_management/minuteman/images/pertLarge.jpg. Date Accessed: 30th May 2010.

Seah. 2009. Practical Tidbits for IT Project Management. http://ams4pm.amseah.com/?p=48. Date Accessed: 29th May 2010.

Search Software Quality. 2006-2010. Gantt Chart. http://www.mydeskdrawer.com/projectmanagement/images/gantt_chart.jpg. Date Accessed: 30th May 2010.

Chapter 9 - Customer Relationship Management and Business Intelligence

1. What is your understanding of CRM?

CRM is the management of all aspects of customer relationships within an organisation. It is the intention of retaining good customers and allows profits to be decreased. Through customer relationship management it is less in cost to retain customers rather than searching for newer customers.


An example of Customer Relationship Management within an organisation.

2. Compare operational and analytical customer relationship management:




3.Describe and differentiate CRM technologies used by marketing departments and sales departments:

With regards to sales departments they computerise sales process and help sales people direct their jobs for example calendars, appointments, meetings and presentations. Sales departments tend to be more interested in contact management. Marketing departments tend to focus on campaign management; they view costs with a campaign, who their target market is and whether they are able to decide a return on investment for various campaigns.

4. How could a sales department use operational CRM technologies?

They could do this through using list generators. List generators are able to provide information on precise features of an organisation e.g. a marketing campaign would have list of customers in a geographic area and it can to arrange the lists of each customer in an area. Other strategies include campaign definition, planning and systems and cost sell or up sell.

5. Explain the problem associated with business intelligence. Describe the solution to this business problem:

If there is too much data an organisation may have limited knowledge on where data is or who their competitors may be.Hence may not be unable to make the best strategic implementation due to insufficient tools to back up data and support decision making to their strategic goals. The solution approach that they could take is business intelligence where it helps an organisation make decisions. Functional areas of an organisation can make decisions where they can be able to see more data analysis and reduce the latency of information in making good decisions.

6. Describe business intelligence and its value to businesses:

Business Intelligence refers to the tools and analysis that provide access to data for strategic decision making in an organisation for example data miming. Business intelligence has a value to an organisation in that it can be a whole myriad of things and can be used for many different aspects such as PivotTable on Microsoft Access. Business Intelligence is used for any tood that gives a longer length assortment of decision making and encourages types of decision making such as patterns and trends.





7. What are two possible outcomes a company could get from using data miming?

The two possible outcomes a company could get from data miming is that it can increase profits and allow an organisation to have better sales and confined resources. Another two outcomes include cluster and statistical analysis. Cluster analysis is the searching of equal or non equal but alike data in the many types of databases. However to undertake the cluster analysis, behavioural traits need to be clearly identified through physically partitioning the individual information into set groups. Statistical analysis assesses the data trends through the assistance of a regression analysis and statistics. Statistical analysis gives opportunity to workers in an organisation a large variety of statistical capabilities in order to construct things such as statistical models, the examination of model’s assumptions and validity and the comparison and contrasting the number of models to identify which is the better alternative for an issue within an organisation.


An example of a Cluster Analysis
http://www.blogger.com/post-edit.g?blogID=8243747997517258236&postID=89069071603267511


Baltzan, Phillips, Lynch, Blakey. 2010. Business Driven Information Systems. McGraw Hill. Sydney, Australia.

ETL - Tools Info. 2006-2010. Business Intelligence - Data Warehouse. http://etl-tools.info/en/bi/datawarehouse_concepts.htm. Date Accessed: 30 May 2010.

Execution - M.H. 2010. Data Miming Techniques - Propensity Modelling (Cluster Analysis). http://www.executionmih.com/data-mining/propensity-cluster-association-patterns.php Date Accessed: 30 May 2010.

SFGTV's Channel. 2007. YouTube. http://www.youtube.com/watch?v=6QvzxFJ_wc8. Date Accessed: 30 May 2010.

Chapter 8 - Operations Management and Supply Chain

1.Define the term operations management:

This refers to the management of systems or processes that change resources (such as human resources) into goods and services.

2.Explain operation’s management’s role in business:

The role of operation management is to direct the main procedures that are used to make manufactured goods and product services.

Other types of roles include:

• Forecasting
• Scheduling
• Managing inventory
• Motivating employees
• Assuring quality processes
• Dealing with global locations or relocations


3.Describe the correlation between operation’s management and information technology:

Information technology is used as an assistance tool in an organisation making business decisions. These include making decisions about productivity, costs, flexibility, and quality and customer satisfaction. Operational management information systems are critical for an organisation as the organisation itself needs to make the appropriate, knowledgeable systems. IT allows operational management to determine what goals and objectives an organisation has. The end result of a decision is that there are many options that create an influence on revenues and expenses.

4.Explain supply chain management and its role in a business:

Supply chain management refers to the management of information flows between and among stages in a supply chain to maximise total supply chain and effectiveness. Supply chain management’s role in a business is to manage the supply change, raw materials, productions, both goods and services which is significant.



5.List and describe the five components of a typical supply chain:

The five components of a typical supply chain include the supplier, manufacturer, distributor, retailer and customer.

6.Define the relationship between information technology and the supply chain:

A supply chain refers to the acquirement of raw materials or products from indirect or direct persons. Information technology’s allows a constant smooth run of information or products among customers, transportation providers and suppliers which in turn allows the supply chain to be effective.

Baltzan, Phillips, Lynch, Blakey. 2010. Business Driven Information Systems. McGraw Hill. Sydney, Australia.

Connect Systems. 2010. Supply Chain Management. http://www.connectsystems.eu/index.php?id=303. Date Accessed: 30th May 2010.

Chapter 7 - Networks and Wireless

1.Explain the business benefits of using wireless technology:

The benefits of using wireless technology within an organisation is that it provides faster and better services, provides a global reach to employees and customers and has the ability to communicate and share information.

2.Describe the business benefits associated with VoIP:

The benefits of VoIP for a business are as follows:
• Delivering service costs are lowered
• Improves response and restoration times
• Easier interoperability with systems
• Easier application integration
• A variety of choices
• Reduction in costs
• New applications

3.Compare LANs and WANs:

A LAN is where it connects a group of computers close to each other e.g. school, home, office i.e. Notre Dame, Sydney; whereas a WAN is a connection to two or more areas in geographical context e.g. state, province, country such as Notre Dame in Fremantle and Broome.


An example of a LAN (Local Area Network)


An example of a WAN (Wide Area Network)



4.Describe RFID and how it can be used to help make a supply chain more effective:

RFID refers to using passive or active tags which are the shape of a chip that puts in identifiers that are differentiated. Information is then transmitted to electronic readers. In order to make the supply chain more effective, businesses can incorporate RFID technologies with regards to planning and execution. An organisation can put tags on things such as cases or pallets that are sent from the manufacturer itself to the distributor. This way it enables distribution places to not only monitor their shipping of supplies but also allows the organisation to monitor the supply chain and make sure that there is sufficient supplies on shelves.

5.Identify the advantages and disadvantages of deploying mobile technology:
Below is a table that I created, outlining the advantages and disadvantages of mobile technology:





Baltzan, Phillips, Lynch, Blakey. 2010. Business Driven Information Systems. McGraw Hill. Sydney, Australia.

Microsoft Tech Net. 2010. Deploying Microsoft Project Server for Users in Distributed Geographic Locations. http://technet.microsoft.com/en-us/library/cc751420.aspx. Date Accessed: 30th May 2010.

Unisma College. 2005-2007. Lan (Local Area Network). http://www.unisma.com/streamyx-lan.php. Date Accessed: 30th May 2010.

Chapter 6 - Databases and Data Warehouses

1.List, describe and provide an example of each of the five characteristics of high quality information:
• Accuracy –Spelling of name? Correct address information such as postcode?
• Completeness – Number of street, type of street, organisation, company
• Consistency – Sum of columns; do totals = true total?
• Uniqueness – What is the differentiation?; primary key, entity etc
• Timeless – Is the information up to date?

2.Define the relationship between a database and a database management system:

A database refers to the upholding of information with regards to things such as:
• Objects (inventory)
• Events (transactions)
• People (employees)
• Places (warehouses)
A database management system however is the management of a database and also queries the database. This system allows us to create query designs and reports through the software of Microsoft Access.



3.Describe the advantages an organisation can gain by using a database:
It allows the organisation to make good strategic business decisions and comprehend website congestion such as customers. It is also a benefit in that an organisation can increase flexibility, scalability, and information security. It is strongly recommended that businesses use databases as if they don’t, they would need to put their data on separate Microsoft Word documents and hence would be time consuming.

4.Define the fundamental concepts of the relational database model:
The relational database model implements information into a two-dimensional table that are in connection to one another through rational means.

5.Describe the benefits of a data driven website:
Benefits include:
• Development
• Content management
• Future expandability
• Minimisation of human error
• Cutting production and update costs
• More efficient
• Improved stability
• Can investigate information easily and confidently
• Increases customer satisfaction

6.Describe the roles and purposes of data warehouses and data marts in an organisation:
Database warehouse refers to the large collation of many types of databases such as sales, markeing, human resources etc whereas a data mart is where there is a smaller subset of database information. Organisations are able to disperse from transferred data and obtain business intelligence on things that are not identical to one another.

Baltzan, Phillips, Lynch, Blakey. 2010. Business Driven Information Systems. McGraw Hill. Sydney, Australia.

Chapter 5 - Enterprise Architecture

1. What is information architecture and what is information infrastructure and how do they differ and how do they relate to each other?

Information architecture is where and how important information is maintained and secured e.g. customer’s records. It is the overall plan of how the organisation is going to configure IT systems. Information infrastructure composes of the hardware, software and telecommunications equipment that when combined, it is a backbone for the business in achieving its goals.

2. Describe how an organisation can implement a solid information architecture:

An organisation can implement an information architecture through the following:
• Back up and recovery
• Disaster recovery
• Information security
• Making IT affordable
• Making information architecture more responsive
• Improve productivity
• Create competitive advantages
• Generate growth
• Generate new revenue systems
• Optimise supply chain

3. List and describe the five requirement characteristics of infrastructure architecture:

1. Flexibility – In order to adapt to changes, businesses must be flexible.
2. Scalability – A system needs to be able to become accustomed to risen requirements such as industry, market and economic growth within an organisation.
3. Reliability – Are all systems working properly? Is the correct information given? If information is not sufficient or undependable it can create an impact on important business decision making.
4. Availability – This is where systems can be accessible by members of the organisation.
5. Performance – Assesses the system’s speed of a process or transaction. If performance is low, this can have negative consequences of the business in general.




4. Describe the business value in deploying a service oriented architecture:

A service oriented architecture is using different systems to meet different demands. A service does the same thing over and over again and can be applied to many situations.

5. What is an event?

This refers to something in a system that tells something has happened and provokes events to occur. It is also the locating of threats and opportunities and informs the appropriate people to take action on the information.

6. What is a service?

This is where an organisation has to engage to an audience and if a service wants productivity their service needs to be reusable. This contains directions which in return can be used again and is in similarity to a software product.

7. What emerging technologies can companies use to increase performance and utilise their infrastructure?

There are two ways in which companies can use emerging technologies to increase performance and utilise their infrastructure in an organisation. These predominantly compose of virtualisation and grid computing. Virtualisation is described as structure for the portioning of computer resources into numerous implementation surroundings. Through the utilisation of virtualisation, all aspects of the organisation such as people, processes and technology are able to come together and work in a competent manner which will in turn amplify levels in terms of service. Grid computering refers to the combining of geographically spreaded computering, storage and network resources that synchronise to bring enhanced performance abilities, better service quality, improved operations and data access in which can be effortlessly accessed.


Benefits of Virtualisation in an organisation.


Baltzan, Phillips, Lynch, Blakey. 2010. Business Driven Information Systems. McGraw Hill. Sydney, Australia.

Highlander Direct. 2007. Virtualisation.http://www.highlanderdirect.com/virtualisation.htm. Date Accessed: 30th May 2010.